terms
terms of service
last updated: may 2025 • short, readable, enforced
by using hell gen you agree to these terms. breaking them can lead to suspension from all services. read them once - they're actually short.
01refunds only when it's our faultrefunds exist for non-delivery or our technical failure - not for preference.
02no chargebackschargeback on a delivered product = permanent termination.
03talk to us firstissue with a product? open a discord ticket before any dispute.
04your mistake, your losswe can't cover losses from typos, wrong checkout or user error.
05lifetime means lifetime of hell genlifetime access lasts while hell gen operates - not forever in absolute terms.
06can't pay on site? use discordmanual processing via discord with more payment options.
07terms can changewe update them - it's your responsibility to re-check.
08buying = acceptingpurchase implies acceptance of these terms.
usage & ip
design, appearance and functionality are our ip, protected internationally. don't resell or scrape our services for commercial gain without permission.
liability
we're not liable for loss of profit, reputation or indirect damage from use. users are responsible for how they use accounts.
policy breachfailure to adhere may result in removal from hell gen, including account bans and in serious cases legal action.
questions? contact us on discord.discord.hellgen.com