refunds
refund policy
last updated: may 2025 • digital, instant, no surprises
all sales are finalproducts are digital and delivered instantly. completing a purchase = immediate receipt. no returns.
no refunds for
- • dissatisfaction or change of mind
- • inability to use the product
- • buyer's remorse
- • hit rate not 100%
by purchasing you agree sales are final.
exception - our fault only
refunds only when we fail to deliver due to a technical error on our side. contact us on discord first - we fix it before any dispute.
open ticketchargeback & dispute warning
filing a chargeback on a delivered product is a violation. upon dispute we will:
01permanently revoke access to all hell gen products and services.
02submit this policy and your digital receipt as proof of delivery to the processor.
03pursue recovery of the amount and processing fees where applicable.
have an issue? talk to us before disputing.discord.hellgen.com
by making a purchase you confirm you have read, understood and agree to this refund policy.